Service & contact

How can we help you?

Frequently asked questions
Reimbursements
Find and arrange healthcare
Submit a claim
Inform us of a change
Documents & forms

Customer service

We're happy to help if you have any questions. You'll find the answers to frequently asked questions right here.

Our chatbot is currently only available in Dutch, but we’re working hard on releasing a multilingual version. However, you can send us a message via the VGZ app. We’ll make sure to reply within 2 working days. 

Our call center

0900-84 90 (standard rates apply)

Monday to Friday from 9 AM to 6 PM. Saturday from 9 AM to 1 PM.

English-speaking representatives are, of course, available.

Calling from abroad?

+31 24 32 97 641(standard rates apply)

Monday to Friday from 9 AM to 6 PM. Saturday from 9 AM to 1 PM.

Finding and arranging healthcare

088 - 131 16 11 (standard rates apply)

Monday to Friday from 9 AM to 1 PM