VGZ Care app

VGZ Zorg app: submit a claim within 1 minute, anywhere and anytime

More than 1 million policy holders already have the app

Claiming or paying an invoice, finding a payment, or checking your healthcare insurance: surely you don’t want to spend time on these things if you don’t have to? That’s why we’ve created the VGZ Zorg app.

 

4 advantages of the VGZ Zorg app

  • View your care usage
  • Submit a claim within 1 minute
  • View your remaining reimbursement budget immediately
  • Easy payment through iDEAL

Your healthcare card at hand, always

No fuss with different cards: the VGZ Zorg app means you carry your digital healthcare card with you at all times. Logging in is easy and secure: use a PIN or your fingerprint.

Download the VGZ Zorg app

Ready to use on your phone within 5 minutes.

 

4,6 out of 5 stars In the App Store

What can I do in the VGZ Zorg app?

Submit claims superfast using a picture or pdf

Pay invoices immediately through iDEAL

View your remaining reimbursement budget
Always up to date with the latest status of your own excess amount

How to install the app

Step 1: Download the app for Apple or Android

Step 2: Open the app and log in using your DigiD, your personal ID-code for government and healthcare website access 

Step 3: Create your own PIN 

Step 4: All done! From now on, you can open the app using your PIN.
Frequently asked questions
  • How can I see if my claim has been processed in the VGZ Zorg app?

    In the app, go to ‘Claims overview’, ‘Claim status’. This will show you whether your claim is ‘submitted’, ‘pending’ or ‘processed’. 

  • How can I view my care invoices in the VGZ Zorg app?

    In the app, go to ‘Claims overview’, ‘Care used’. You will see a list of all care invoices for each year. These are the invoices you submitted yourself, or that were submitted by your care provider.
  • Can I use the VGZ Zorg app if I am co-insured?

    Yes, a co-insured person can also use the app. The co-insured person can apply for a healthcare card, view the policy, submit claims and view the excess amount, for instance. 
  • Can I use the VGZ Zorg app if I am no longer insured with VGZ? 

    No, unfortunately you will no longer be able to log in to the app. However, you can still log in to Mijn Omgeving (My Environment) for 3 years after your policy has finished.
  • Can I use the VGZ Zorg app if my insurance has not started yet?

    Yes, you can. However, you will not be able to use all the functionalities yet. Once your insurance start date has passed, you can use full version of the app.
  • I cannot register the VGZ Zorg app. The DigiD app on my Android device is not recognised. 

    Check which browser is installed on your Android device.
    DigiD supports: 
    - the pre-installed Samsung browser on Samsung devices.
    - the mobile browsers: Chrome, Edge and Firefox. Download and install one of these 3 browsers from the Playstore.
    Then go to your settings, default app settings, and set the default browser app to Chrome (Edge or Firefox).
    For Android 9: Settings, Apps, Default apps, Browser, Chrome.
    For Android 10: Settings, Apps and notifications, Chrome, Advanced and Browser app.
    If you already use Chrome (Edge or Firefox), go to: Settings/Apps/Chrome:
    Check that the default browser app is not in ‘Ziggo safe online’ or ‘KPN safe’ mode. If necessary, change in Chrome (Edge or Firefox).

  • I cannot register the app with DigiD. I keep being returned to the screen for accepting the terms and conditions.

    Energy/battery saving features shut down our app during DigiD registration.
    Check whether the energy/battery saving features are enabled and if yes, disable this option.  The device’s energy-saving setting in IOS 11 (and higher) and Android 10 (and higher) can be found in ‘Settings’ and ‘Battery’). For Android versions below 10, go to ‘Settings’, ‘Device maintenance’, ‘Battery’.

  • I keep getting a security alert when I install the VGZ Zorg app. What should I do?

    You are receiving an alert because your operating system is outdated or no longer supported by Google or Apple. Please ensure your device has a newer version of the operating system.