VGZ Care app
4,5 out of 5 stars In the App Store
VGZ Care app short video
How to install the app and set the language to English
Download the VGZ Zorg app (the Care app) for Apple or Android
Open the app and log in with your DigiD-code, your personal ID-code for government and healthcare website access
Select your own PIN code
From now on you will open the app with your PIN code
Go to ‘meer’ (more) and click your name. Click on 'voorkeuren' and change the language to English
Frequently asked questions
I get the message ‘There is a problem retrieving the policy’; why?
There are a few reasons why you have received this message:
1) Have you just transferred to us?
Then you can use the Care app from the commencement date of your insurance.
2) Are you no longer insured with VGZ?
Unfortunately, you will no longer be able to log into the Care app. For all your healthcare-related matters, you can still log into your ‘Mijn VGZ’ for up to 3 years after termination of your insurance.
3)You are currently insured but you still see this notification?
If so, it may be taking too long for the Care app to retrieve your policy details from the server. It would be best to try again at another time. Our apologies for the inconvenience.
Can I use the app as a co-insured?Yes, you can also use the app as a co-insured.
Can I also view the mandatory excess balance of my co-insured?Yes, if you are the policyholder you can also view the mandatory excess balance of your co-insured parties. If you are not the policyholder, then you can only view your own mandatory excess balance.
Can I see the status of my claim in the app?No, it’s not visible in the app. You can, however, see the invoices that you have submitted. Six working days after receipt of your claim, you will receive your reimbursement and you can view the claim status in My VGZ.
For which operating systems is the VGZ Care app available?The VGZ Zorg app is available for iOS and Android.
Can I use the app if my insurance has not yet begun, or if I am no longer insured with VGZ?
You can log into the app if you currently have insurance with VGZ. Is your insurance due to start later this year or next year? Then you can use the app from the commencement date of your insurance.
Are you no longer insured with VGZ? Then unfortunately you will no longer be able to log into the app. For all your healthcare-related matters, you can still log into your ‘Mijn VGZ’ for up to 3 years after termination of your insurance.
I get a security warning when I install the app. What should I do?
DigiD has upgraded and renewed its security certificates. Some operating systems, such as Android 5, have not received security updates from Google during the past year. That means that Android 5 may not recognise and trust certain (new) certificates, for example from DigiD. That’s why you receive a security notification.
Install a new Android version
Try installing a new Android version higher than Android 5. Can’t do that? Then unfortunately you will not be able to use the Care app.